Give every product page a closer.

A chatbot answers FAQs. Cervito is a named associate: she has a name and a personality you train, she remembers what worked last shift, and she sells. She greets, recommends, handles objections, and escalates to your team only when she should. You’re hiring her, not configuring an FAQ tree.

She’s built to refuse rather than invent. If a SKU isn’t in your catalog, she says so. If a policy question is fuzzy, she offers a handoff with the full conversation context. Your human picks up where she left off, never from scratch.

After every shift, thumb up the conversations that closed and thumb down the ones that didn’t. She proposes a coaching note in plain English (“don’t push the bundle to gift-shoppers”). You edit, accept, or reject. Accepted notes inject into every future conversation. No prompt engineering required.

She loads asynchronously, after your page has already painted, so she never sits in the critical rendering path. Every style lives inside a Shadow DOM boundary, isolated from your theme in both directions, and she pulls in zero third-party fonts or scripts. The shipped bundle is 110.76 KB gzipped, against a budget of 116 KB we enforce at build time. That is the measured size of the file your shoppers download, not an estimate. We publish the number, the date we took it, and the way to reproduce it, so you never have to take our word for it.

The quickest way is to book a 30-minute demo with the founder (a Google Meet call) from any “Book a demo” button. Cervito is in private rollout: we onboard you personally and you’re usually live within 24 hours. We’re intentionally not listed on the public App Store; we want to onboard merchants we can support well. Prefer email? Write to [email protected] with your store domain.

We quote per store rather than publishing a price list, because the right number depends on catalog size and conversation volume, and we would rather tell you the real one on the call than anchor you to a tier you do not fit. Two things we will put in writing before you ask: no per-seat pricing, and new capabilities ship to everyone rather than being gated behind a higher plan. Invoicing is by bank transfer.

Conversations live in your tenant only: no cross-tenant sharing, no shared model training on your data. Visitor PII is redacted before it reaches the model; merchant API credentials are encrypted at rest with AES-256-GCM. All three mandatory Shopify GDPR webhooks (data request, customer redact, shop redact) are honored within Shopify’s stated timelines. Sub-processor list at /legal/dpa.

Automatically: when a visitor explicitly asks, when her confidence on a non-product question drops below threshold, or when a topic matches your configured handoff rules (“refund,” “complaint,” whatever you flag). Your team picks up with the cart, the catalog she pulled, and the full transcript.

Anonymous sessions are pruned after 90 days. Identified sessions (where a visitor checked out or was recognized) are kept for 365 days. Aggregate analytics (intent counts, conversion lift, attribution) are retained indefinitely in anonymized form.