Features
What Cervito actually does.
Sixteen capabilities, grouped four ways. Every one of them is shipped and verifiable on a live merchant store today.
Discovery
Visitors find what they came for, faster.
Conversational catalog search
Visitors ask in natural language; Cervito retrieves matching products from your real inventory.
Multilingual by default
44 languages. Locale-aware currency, dates, and pluralization. Visitors choose their language; merchants don't configure it.
Style boards
Curated bundles of products that go together. Cervito surfaces them when relevant: handcrafted by you, ranked by her.
Variant-aware recommendations
When a visitor asks for a 12oz mug in matte black, she checks the specific variant's stock, not just the parent product.
Conversion
Visitors who would have bounced, buy.
Cart-stall recovery
Detects hesitation in checkout and proactively offers help with the specific products in the cart.
Objection handling
Sizing, materials, return policy, shipping windows — the questions that block a sale, answered in your shop's voice.
Human handoff with full context
When she's unsure, the conversation routes to your inbox with the entire transcript and product context preserved.
Welcome triggers
Configure when the widget proactively opens — exit intent, scroll depth, time on PDP, returning visitor. Sensible defaults, no theme edits.
Operations
Less time managing, more time selling.
Coaching loop
Thumb up or down any response she gives. Accepted notes inject into every future prompt for your store.
Daily debriefs
End-of-day summary of what visitors asked, what closed, what didn't. Sent to your inbox in your timezone.
Weekly retros
Monday-morning summary of patterns she spotted, with concrete suggestions for catalog or copy improvements.
A/B widget visibility
Bucket a percentage of visitors as the control. Measure the actual revenue lift from Cervito, not the assumed lift.
Trust
Cervito refuses rather than invents.
Catalog grounding
She cannot recommend products that don't exist. Hallucinated SKUs are blocked at the response layer.
Multi-touch attribution
Five models running side-by-side: last-widget, linear, time-decay, first-touch, position-based. Order webhooks tie revenue back to conversations.
Column-level encryption
AES-256-GCM at rest for any PII collected. Sealed session cookies with 24-hour rotation. Token revocation on logout, password change, and account deletion.
GDPR-compliant by construction
All three mandatory Shopify GDPR webhooks (customer data request, customer redact, shop redact) honored within Shopify's stated timelines.
Grounding
The product cannot lie about your products.
Generic LLMs invent. Cervito refuses. Every response is filtered against your live catalog before it leaves the server — a product that doesn't exist cannot be recommended.
- Catalog re-syncs from Shopify webhooks within seconds
- Variant-level stock and price checks per response
- Refusal patterns return honest "I don't carry that" answers
Side-by-side
2 of your roasts
Yirgacheffe
$19.00
- ✓ Bright, floral cup
- ✓ Made for pour-over
- — Too delicate for milk
Sumatra
$18.00
- ✓ Bold, earthy body
- ✓ Holds up in milk
- — Heavier than fruity
AI Pick: for a fruity morning pour-over the Yirgacheffe wins. Go Sumatra if you ever switch to milk drinks.
Coaching
Train her the way you'd train a teammate.
Thumb up or down any response she gives. Cervito proposes a guideline you can edit, accept, or reject. Accepted guidelines are versioned, tenant-scoped, and injected into every future conversation.
- Plain-English feedback — no prompt engineering required
- Versioned + auditable — see exactly what changed and when
- Tenant-isolated — your coaching never leaks cross-shop
Sarah's coaching notes
accepted_by: founder · auto-applied each shift
2026-04-12 · sizing
For Filson goods, recommend going up one size — they run small.
2026-04-15 · shipping
Don't quote international shipping windows — we changed couriers, route to a human.
2026-04-19 · gifting
For wedding gifts, prefer the boxed editions — they include the printed card.
2026-04-22 · returns
14 days from receipt, original packaging, customer pays return shipping.
2026-05-12 · pending review
Should I push the bundle to gift-shoppers under €60?
Attribution
Revenue, not just impressions.
Most chat tools report messages sent. Cervito reports revenue moved. Five attribution models run side-by-side so you can see which conversations actually drove orders, and how much.
- Last-widget, linear, time-decay, first-touch, position-based
- A/B widget visibility for clean lift measurement
- Order webhooks tie revenue back to the originating conversation
Sarah's shift · last 30 days
northbrook-coffee.com · sample data
Widget revenue
$12,840
▲ 18.2%
Carts saved
214
▲ 24%
AOV with Sarah
$94.50
▲ 11.6%
Conversion lift vs. holdout
+23%
A hidden control cohort never sees the widget — so this is causal lift, not correlation.
Multi-touch attribution
5 modelsStorefront
A widget that fits in, not on top of.
Cervito renders inside a Shadow DOM, so it can't bleed styles into your theme — and your theme can't bleed into it. 55 KB gzipped, async-loaded, never blocks LCP.
- Shadow-DOM isolated — zero style collisions
- ~55 KB gzipped, async; sub-50ms TBT impact
- Brand-themed automatically from your shop's primary color
Sarah
Online
Hey, I'm Sarah — happy to help you dial in a bag. What are you brewing on?
pour-over most mornings — want something fruity but not too acidic
Pour-over loves a bright, clean cup — this one's fruity without the sharp bite.
Ethiopia Yirgacheffe · Single Origin
$19.00
Grind
✨ Bright and clean — fruity without the sharp bite. 40 bags sold this week.
Powered by Cervito
See it on your own catalog.
Install the app, point it at your store, ask it about your products. The whole thing takes under ten minutes.